Our promise

We live in a time of rapid change.

We are all more connected than ever, carry a world of information in our pockets and have digital services at our disposal wherever we go. But rapid change can cause confusion and uncertainty. Who has access to your data? Who decides how you spend your time? What happens to those left behind?

At Bontouch, we create products that millions of people enjoy and rely upon. But we design them for you. Our products help you be better at the things you choose to do, rather than make decisions for you. They are mindful of your timeWe won’t try to keep you using the product longer than you have to just to “drive engagement”. We want you to be able to complete your task as quickly as possible and move on., collect only the informationWe won’t collect information that is not needed for a task, like age or gender, and never share data between products—a travel app should not be able to see your transaction history.

We will log anonymous usage statistics so that we can tell if a product is not working, but we will not share this data outside the team working with the product.
that you explicitly provide and they never create value for you at the expense of othersWe won’t introduce new features that make things worse for people who do not use them.

We won’t make essential features require the very latest or most expensive devices.

We’ll make our products as easy to use as possible and support as many accessibility features as we can.
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These are our beliefs. And our promise to you.

Why make this promise?

We believe that we have a responsibility to do good by everyone touched by our products.

This is an exciting and dynamic time when technology is reshaping society. Exciting because what we do as technology innovators matters. Dynamic because it is a new era in human society when computing and automation are changing many, if not all, aspects of life. The social contract is evolving. We see that these changes can lead to inequality but also to great things.

We see that while it is entirely possible to make something great at the expense of others, it is also possible to do better. And given that so much of people’s interaction with society today is through software, we, as builders of software used by millions, need to acknowledge that we have a role in society and a responsibility to do good. We should make a promise.

So here it is. This is our promise to our users.